AI chatbots and copilots for customer service teams.
Intercom
An AI agent embedded in Intercom's customer service platform that reads a company's help center and past conversations to answer support questions and resolve tickets without human involvement.
Zendesk
A set of AI capabilities layered onto Zendesk's customer service suite, including automatic ticket routing, suggested replies for agents, and a bot that handles common support requests.
Ada
A customer service automation platform that lets companies deploy an AI agent across chat, email, and social channels to resolve support inquiries and hand off complex cases to human agents.