AI chatbots and copilots for customer service teams.
Intercom
An AI agent embedded in Intercom's customer service platform that reads a company's help center and past conversations to answer support questions and resolve tickets without human involvement.
Zendesk
A set of AI capabilities layered onto Zendesk's customer service suite, including automatic ticket routing, suggested replies for agents, and a bot that handles common support requests.
Ada
A customer service automation platform that lets companies deploy an AI agent across chat, email, and social channels to resolve support inquiries and hand off complex cases to human agents.
Forethought
An AI platform that automates customer support workflows, triaging tickets and suggesting resolutions for support teams.
Decagon
An AI customer support agent platform that enterprises use to automate conversational support across chat and other channels.
Aisera
An AI customer service and IT support automation platform that resolves tickets and answers queries for enterprises using conversational agents.
Kore.ai
An enterprise conversational AI platform for building virtual assistants that handle customer service and support interactions across channels.