CPGRAMS (Centralized Public Grievance Redress and Monitoring System) is the government's single online platform for citizens to lodge a complaint against any Central Government ministry, department or public authority, and track it through to resolution. It covers Central authorities directly; many states also link their own grievance portals through the same system.
Official website
Department of Administrative Reforms & Public Grievances — CPGRAMS
https://pgportal.gov.in
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Visit the official portal (pgportal.gov.in) and register with your mobile number and email.
Click "Lodge Grievance" and select the relevant Ministry/Department/Organisation the complaint concerns.
Write a clear, specific description of the issue and attach any supporting documents.
Submit and note the registration number generated — this is what you'll use to track status.
Check status anytime under "View Status", and escalate through the portal's appeal option if it isn't resolved satisfactorily.
Official fees
Free.
Processing time
Government guidance directs departments to resolve grievances within a reasonable period, generally around a month — actual timelines vary by department and how complex the issue is.
How to apply
Online (pgportal.gov.in) · UMANG app
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Grievances against Central Government ministries, departments, or public sector organisations — delayed services, unresolved applications, staff conduct issues, and similar administrative complaints. It's not a substitute for a police complaint or a legal/court matter.